DECA Hospitality and Tourism Cluster Practice Exam

Why should business professionals be cautious with oral communication?

1. It is generally not misunderstood.

2. It should only be used for urgent messages.

3. It may not be remembered accurately.

4. It is an informal communication method.

The correct answer is: It may not be remembered accurately.

Being cautious with oral communication is important largely because it may not be remembered accurately. When information is conveyed verbally, there is a greater likelihood of misinterpretation or forgetting the details over time. People may remember the gist of a conversation but might miss key points or specific instructions, which can lead to complications in business operations. This variability in retention and understanding can affect decision-making, execution of tasks, and overall communication effectiveness within a team or between different stakeholders. In contrast, written communication tends to provide a record that can be referenced later, reducing the chances of misunderstandings. Although oral communication can be effective for immediate or urgent discussions, the lack of a permanent record increases the risk of important information not being conveyed as intended. Thus, professionals should take care to ensure clarity and follow-up when relying on oral communication to mitigate these risks.