DECA Hospitality and Tourism Cluster Practice Exam

Which example best describes a front desk clerk explaining unique benefits of a hotel?

1. The restaurant offers a wide menu throughout the day

2. This is the only property that has an exercise facility

3. The rates for a junior suite are competitively priced

4. Each room is equipped with a steel-reinforced door

The correct answer is: This is the only property that has an exercise facility

The option that best describes a front desk clerk explaining unique benefits of a hotel is the one noting that it is the only property that has an exercise facility. This statement highlights a distinctive feature that sets the hotel apart from its competitors, enhancing its appeal to potential guests who are looking for specific amenities, such as a place to maintain their fitness routine while traveling. Unique benefits are typically characteristics or services that are not commonly found in other accommodations and can significantly influence a guest's decision to choose one hotel over another. By emphasizing that the hotel is the only one with an exercise facility, the clerk capitalizes on a selling point that not only adds value to the guest experience but also differentiates the hotel within a competitive market. In contrast, mentioning a wide menu, competitive pricing for suites, or features like steel-reinforced doors does not necessarily signify uniqueness in the same way. While these aspects may be important to guests, they are not exclusive to just one hotel and thus do not carry the same weight in terms of defining a unique benefit.