DECA Hospitality and Tourism Cluster Practice Exam

Part of coordinating a hotel's promotional activities is informing employees about which aspect?

1. Who selected the products being promoted

2. How much is being spent on all activities

3. How many customers are expected to respond

4. What promotional activities will take place

The correct answer is: What promotional activities will take place

Informing employees about what promotional activities will take place is essential for several reasons. First, employees are on the front lines of interaction with guests and play a critical role in communicating promotional offers. When they are aware of ongoing promotions, they can better assist customers, answer questions accurately, and make recommendations that align with the hotel's marketing efforts. Additionally, knowledgeable staff can help create a seamless experience for guests, enhancing customer satisfaction and potentially leading to increased sales. Understanding promotional activities also allows employees to anticipate customer inquiries and prepare accordingly, which is vital in hospitality where customer experience is paramount. While other aspects, such as the selection of products being promoted, the budget for activities, and expected customer responses, may be relevant for planning and strategy, they are less directly impactful on how effectively employees can engage with customers during promotional periods. Thus, staying informed about the specific activities ensures that the hotel's promotional strategies are executed successfully.