DECA Hospitality and Tourism Cluster Practice Exam

If a restaurant patron inquires about the spices in the soup and the server doesn't know, what should the server do?

1. Offer to check with the cook

2. Name a few spices that probably are in the soup

3. Tell the customer s/he doesn't know

4. Tell the customer there are no spices in the soup

The correct answer is: Offer to check with the cook

When a restaurant patron asks about the spices in the soup and the server is unsure, the best course of action is to offer to check with the cook. This approach demonstrates a commitment to providing accurate and detailed information, which is crucial in a hospitality setting. It shows respect for the customer’s inquiry and their need for knowledge about the food they are consuming, which can be particularly important for individuals with allergies or dietary restrictions. Additionally, checking with the cook ensures that the server provides the most informative and reliable answer, rather than guessing or making assumptions. This not only enhances the dining experience for the patron but also fosters trust in the server’s professionalism and the restaurant's standards.